Privacy Policy for VetCompass

Effective Date: May 16, 2025

Welcome to VetCompass!

At VetCompass, we are committed to protecting your personal information, and to being transparent about how we collect, use, and share this data. Our goal is to provide a secure and trustworthy platform to help you triage veterinary consults for your animal(s).

This Privacy Policy applies to the privacy practices of (1) VetCompass on its website; (2) all products or services provided by us and described on the website, specifically the veterinary triage assistance; (3) our email channels; and to VetCompass's other interactions with users of the Platform. When using the Platform, there may be additional notices about information practices and choices. Please read those additional privacy disclosures to understand how they apply to you.

Who We Are

VetCompass is an online platform operated by Celestialboom, Lda. Celestialboom, Lda is a registered company responsible for developing and maintaining the VetCompass platform. We are dedicated to providing an online platform to help triage veterinary consults while respecting your privacy and the confidentiality of the information you share.

Consent

By using the VetCompass Platform, you agree to the terms of this Privacy Policy and our Terms of Use. You consent to VetCompass's collection, use, disclosure practices, and other activities as described in this Privacy Policy, and any additional privacy statements that may be posted on an applicable part of the Platform. This includes consenting to the collection and processing of information about your patient(s) for the purpose of providing triage guidance. If you do not agree and consent, please discontinue the use of the Platform, and uninstall all related downloads and applications.

What Information We Collect

To provide you with our veterinary triage services, we collect the following types of information:

Personal Information about You (the User/Animal Owner):

• Your name
• Your email address
• Your preferred language
• Information you provide when you communicate with us (e.g., for support).

Information about Your Patient(s) and Their Condition:

• Animal's name and/or identifier
• Species and breed
• Age or date of birth
• Sex
• Description of symptoms, health concerns, and relevant history you provide for triage purposes.
• Optionally, and with your explicit consent, photographs or videos you upload to help describe the animal's condition.

Usage Data:

We also collect usage data about how you interact with our Platform. This includes information such as your IP address, browser type, operating system, pages viewed, features used, and the dates and times of your interactions. This helps us:

• Improve our service and the accuracy of our triage support
• Enhance user experience
• Detect and fix technical issues
• Monitor the effectiveness of our Platform.

Third-Party Services and Data Sharing

To operate our Platform effectively and provide our triage services, we use trusted third-party services that may process your data and your animal's information:

• Analytics: We use analytics tools (e.g., Google Analytics) to understand Platform usage and improve our service. These tools may collect and process usage data and anonymized information.
• Communication: Email communications related to your account, triage summaries, or notifications are sent through third-party email service providers. These providers may temporarily store and process your email address and relevant communication data to deliver messages.
• Cloud Services: We use cloud hosting and storage services (e.g., AWS, Google Cloud, Azure) to maintain our Platform's infrastructure and securely store the data collected.
• Artificial Intelligence (AI): We may utilize third-party AI services to power certain features, such as analyzing the information you provide about your animal's symptoms to assist in the triage process. These services will only process data relevant to the specific feature being used and necessary for providing the triage support.

While these third-party services process data on our behalf, we ensure they:

• Comply with applicable data protection regulations (such as GDPR where relevant).
• Maintain strict data protection and confidentiality standards.
• Only use your data and your patient’s information for the specific purposes we define and to the extent necessary to provide their services to us.
• Are contractually bound not to sell or independently use your personal information or your patient’s information.

We do not sell your personal information or your patient’s information to third parties. We will only share information as described in this policy or with your explicit consent, or if legally required to do so.

How We Use Your Information

We use your personal data and your patient’s information to:

• Provide and personalize our veterinary triage services, including assessing the information you provide to offer guidance on the urgency of seeking veterinary care.
• Create and manage your user account.
• Communicate with you about your account, our services, updates to the Platform, and to provide summaries or outcomes of the triage process.
• Improve our Platform's functionality, including the algorithms and processes used for triage.
• Respond to your inquiries and support requests.
• Monitor and analyze trends, usage, and activities in connection with our Platform to enhance its effectiveness.
• Ensure the security of our Platform and prevent fraud or misuse.
• Comply with legal obligations.

We may also use anonymized and aggregated data (which does not identify you or your animal personally) for research, statistical purposes, and to improve veterinary knowledge and our triage algorithms.

Your Rights

You have certain rights regarding your personal information, subject to local data protection laws. These may include the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete personal data.
• Request deletion of your personal data, subject to certain conditions (e.g., legal obligations to retain data).
• Object to our processing of your personal data for certain purposes.
• Request a copy of your personal data in a portable format.
• Withdraw your consent at any time where we rely on consent as the legal basis for processing your information. Withdrawing consent will not affect the lawfulness of processing based on consent before its withdrawal.

Request Account/Data Deletion

To request the deletion of your account and associated personal data (including your patient’s information):

• Send an email to the address in the "Contact Us" section below with the subject "Accoun